Computer and Network Support Technician — Iselin

CNST101CT — Certificate Program

CIP Code: 11.0901

SOC Code: 15-1231

Day, Afternoon, Evening Programs

Total Semester Credit Hours 32.5
Instructional Hours 900
Weeks to Complete — Day Approximately 42 weeks (including holidays and scheduled breaks)
Weeks to Complete — Afternoon Approximately 42 weeks (including holidays and scheduled breaks)
Weeks to Complete — Evening Approximately 78 weeks (including holidays and scheduled breaks)

Program Objective

The Computer & Network Support Technician program will provide students with a strong foundation on which to build a successful career in Information Technology. Students will be exposed to the core principles and procedures of networking concepts, office applications, computer hardware and software, and desktop operating systems. They will also be exposed to the unique challenges of the IT business world and become skilled in customer service essentials. This program emphasizes hands-on learning experiences (software and hardware) based on performance based objectives, and incorporates troubleshooting techniques in every course. Upon completion of this program, students will be trained for entry level positions in the IT field as Computer and Information Systems Technicians, Software Support Technicians, Systems Administrator, Computer Support Specialist, Help Desk Support Technician, and other employment in the Information Technology field. Students will be encouraged and eligible to sit for a specific set of industry certifications such as; CompTIA A+, and Network+. Students will be required to complete out-of-class assignment in each course, except Internship.

Courses

Lecture Hours 20
Lab / Shop Hours 70
Internship Hours 0
Total Hours 90
Total Credits 3.0
Prerequisites None

Course Description

Students will have a basic understanding of hardware and software technologies to enable them to succeed in the IT world. The course is geared to guide the student step-by-step through the important concepts and skills needed to become proficient in the many aspects of computing technology. This course will also introduce skills and strategies that will help students be successful in completing their course of study and in entering the world of work.
Lecture Hours 30
Lab / Shop Hours 60
Internship Hours 0
Total Hours 90
Total Credits 3.5
Prerequisites None

Course Description

This course will validate knowledge of basic computer hardware and operating systems using hands on training to cover skills such as installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing and prevention maintenance as well as elements of soft skills and security.
Lecture Hours 30
Lab / Shop Hours 60
Internship Hours 0
Total Hours 90
Total Credits 3.5
Prerequisites None

Course Description

This course will provide students with the ability to perform tasks such as installation, building, repairing, configuration, and troubleshooting, optimizing, diagnosing, and preventative maintenance in a context of field service or enterprise environment. Topics will include working within a mobile or corporate environment with a focus on customer service.
Lecture Hours 30
Lab / Shop Hours 60
Internship Hours 0
Total Hours 90
Total Credits 3.5
Prerequisites IT101T

Course Description

This course provides an overall introduction to the basics of networking and provides students the skill set necessary to work in the IT world. Topics include network essentials, networking operations, and troubleshooting network related hardware, including wireless technologies, routers, hubs and switches.
Lecture Hours 30
Lab / Shop Hours 60
Internship Hours 0
Total Hours 90
Total Credits 3.5
Prerequisites IT120T

Course Description

This course teaches networking based on technology, covering networking concepts using the TCP/IP Protocol as compared to the Open System interconnect (OSI) Model. Instruction will follow a “Layer-by-Layer” approach common to computer networking standards. From client services and network services including advanced routing, switching, and security, implementation concepts will be demonstrated on all devices using dedicated routers, switches, and firewalls. This will assist the students to develop the skills necessary to fulfill the job responsibilities of network technicians.
Lecture Hours 30
Lab / Shop Hours 60
Internship Hours 0
Total Hours 90
Total Credits 3.5
Prerequisites None

Course Description

Students enrolled in this course will learn to implement, administer, and troubleshoot current desktop operating systems. Students will become familiar with the operating system, including advanced troubleshooting techniques, and utilize tools to manage the desktop of users in the corporate working world as well as the home computer world.
Lecture Hours 30
Lab / Shop Hours 60
Internship Hours 0
Total Hours 90
Total Credits 3.5
Prerequisites IT120T, IT130T

Course Description

This course provides students with the skills required to meet the challenges students will face as a Microsoft Networking Professional. Students will be introduced to the tasks to configure and manage a Windows Server environment. Server tasks introduced include all tasks related to hardware performance, user accounts, file storage and backup, services and resources, computer accounts (Windows, Mac/Linux) and security.
Lecture Hours 20
Lab / Shop Hours 70
Internship Hours 0
Total Hours 90
Total Credits 3.0
Prerequisites IT120T, IT130T, IT206T

Course Description

This course will introduce students to Cloud Computing and how to support the unique issues that remote users face. Students will have an understanding of the different types of clouds, the impact and changes of cloud computing on IT Service Management, and Risks and Consequences. Students will also be introduced to basic IT customer service relations such as technical writing, handling the difficult customer, and minimizing stress and avoiding burnout will be discussed.
Lecture Hours 30
Lab / Shop Hours 60
Internship Hours 0
Total Hours 90
Total Credits 3.5
Prerequisites IT120T, IT130T, IT206T

Course Description

This course will introduce students to network security concepts, strategies, and techniques, and examine theoretical concepts that make the world of security unique. The advancement of network implementation as well as timeless problem solving strategies to security challenges will also be discussed.
Lecture Hours 0
Lab / Shop Hours 0
Internship Hours 90
Total Hours 90
Total Credits 2.0
Prerequisites IT101T, IT150T, IT161T, IT120T, IT208T, IT130T, IT192T, IT206T, IT210T

Course Description

Students will participate in a 90-hour Internship in order to foster personal and professional development. The Internship will offer students the unique opportunity to apply Information Technology practices and principles learned in a variety of settings under the immediate supervisor or a qualified IT professional. Students will build confidence and master skills as entry-level IT professionals through this exposure to a real-world environment.

Notes:

Course numbers and sequences are listed here for reference only. The actual delivery sequence of courses contained in this program may vary depending on individual campus scheduling. Courses identified as requiring a prerequisite delivery are marked with a single asterisk (*), as noted in the course description.
The Information Technology Internship is a full-time commitment of 90 hours at 25 hours per week for 4 weeks. Internship hours are daytime hours for both day and evening programs. All weeks exclude holidays, course change days and make-up hours for absences during Internship. Actual times are set by the Internship sites. Students are responsible for transportation to and from the intern site, as well as meals.
Maximum Time Frame (MTF) = 48.5 Credits

*Mode of Delivery: Residential, Blended Learning or Online are the methods we may use to deliver content in each course. The Residential courses are offered on ground at the campus. Blended courses are offered by delivering a fraction of the course in an online format as well as traditional face to face method. Online courses are delivered 100% online. The Blended delivery and online delivery plan will implement distance education activities into each course in the program of study. The use of simulations, case studies, assessments and multimedia will be used to enhance the students understanding of the learning objectives outlined in the course syllabus.

The listing of credits is not meant to imply that credits can be transferred into college or other private career school programs. Transfer credits are at the sole discretion of the receiving school.

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