Computer and Network Support Technician - Iselin
CNST101CT - Certificate Program
CIP Code: 11.0901
SOC Code: 15-1152
Day, Afternoon and Evening Programs
Program ObjectiveThe Computer & Network Support Technician program will provide students with a strong foundation on which to build a successful career in Information Technology. Students will be exposed to the core principles and procedures of networking concepts, office applications, computer hardware and software, and desktop operating systems. They will also be exposed to the unique challenges of the IT business world and become skilled in customer service essentials. This program emphasizes hands-on learning experiences (software and hardware) based on performance based objectives, and incorporates troubleshooting techniques in every course. Upon completion of this program, students will be trained for entry level positions in the IT field as Computer and Information Systems Technicians, Software Support Technicians, Systems Administrator, Computer Support Specialist, Help Desk Support Technician, and other employment in the Information Technology field. Students will be encouraged and eligible to sit for a specific set of industry certifications such as; CompTIA A+, and Network+. Students will be required to complete out-of-class assignment in each course, except Internship.
Course DescriptionStudents will have a basic understanding of hardware and software technologies to enable them to succeed in the IT world. The course is geared to guide the student step-by-step through the important concepts and skills needed to become proficient in the many aspects of computing technology. This course will also introduce skills and strategies that will help students be successful in completing their course of study and in entering the world of work.
Course DescriptionThis course will validate knowledge of basic computer hardware and operating systems using hands on training to cover skills such as installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing and prevention maintenance as well as elements of soft skills and security.
Course DescriptionThis course will provide students with the ability to perform tasks such as installation, building, repairing, configuration, and troubleshooting, optimizing, diagnosing, and preventative maintenance in a context of field service or enterprise environment. Topics will include working within a mobile or corporate environment with a focus on customer service.
Course DescriptionThis course provides an overall introduction to the basics of networking and provides students the skill set necessary to work in the IT world. Topics include network essentials, networking operations, and troubleshooting network related hardware, including wireless technologies, routers, hubs and switches.
Course DescriptionThis course teaches networking based on technology, covering networking concepts using the TCP/IP Protocol as compared to the Open System interconnect (OSI) Model. Instruction will follow a “Layer-by-Layer” approach common to computer networking standards. From client services and network services including advanced routing, switching, and security, implementation concepts will be demonstrated on all devices using dedicated routers, switches, and firewalls. This will assist the students to develop the skills necessary to fulfill the job responsibilities of network technicians.
Course DescriptionStudents enrolled in this course will learn to implement, administer, and troubleshoot current desktop operating systems. Students will become familiar with the operating system, including advanced troubleshooting techniques, and utilize tools to manage the desktop of users in the corporate working world as well as the home computer world.
Course DescriptionThis course provides students with the skills required to meet the challenges students will face as a Microsoft Networking Professional. Students will be introduced to the tasks to configure and manage a Windows Server environment. Server tasks introduced include all tasks related to hardware performance, user accounts, file storage and backup, services and resources, computer accounts (Windows, Mac/Linux) and security.
Course DescriptionThis course will introduce students to Cloud Computing and how to support the unique issues that remote users face. Students will have an understanding of the different types of clouds, the impact and changes of cloud computing on IT Service Management, and Risks and Consequences. Students will also be introduced to basic IT customer service relations such as technical writing, handling the difficult customer, and minimizing stress and avoiding burnout will be discussed.
Course DescriptionThis course will introduce students to network security concepts, strategies, and techniques, and examine theoretical concepts that make the world of security unique. The advancement of network implementation as well as timeless problem solving strategies to security challenges will also be discussed.
Course DescriptionStudents will participate in a 90-hour Internship in order to foster personal and professional development. The Internship will offer students the unique opportunity to apply Information Technology practices and principles learned in a variety of settings under the immediate supervisor or a qualified IT professional. Students will build confidence and master skills as entry-level IT professionals through this exposure to a real-world environment.